1. Introduction

Welcome to Electro Gear Shop (“we,” “our,” or “us”). These Terms and Conditions govern your use of our website www.electrogear-shop.com and all purchases made through our site. By accessing our website and making a purchase, you agree to be bound by these Terms and Conditions.

Electro Gear Shop specializes in providing high-quality electrical components and accessories for professional electricians, DIY enthusiasts, and tech-savvy homeowners worldwide (excluding Asia and some remote areas).

2. User Obligations and Responsibilities

By using our website, you agree to:

  • Provide accurate and complete information when creating an account or making a purchase
  • Use the website only for lawful purposes
  • Not attempt to undermine the security or integrity of our systems
  • Not use the website to transmit any viruses or malicious code
  • Be responsible for maintaining the confidentiality of your account credentials
  • Be at least 18 years of age or have parental consent to make purchases
  • Ensure that any products purchased are appropriate for your intended use and comply with local regulations

3. Products and Services Description

Electro Gear Shop offers a wide range of electrical products including but not limited to:

  • Accessories and Audio Accessories
  • Appliance Extension Cords and Armored Cables
  • Bell Wire and Building Wires
  • Cable Management solutions including Cable Organizers and Zip Ties
  • Coaxial Wires and Data Cables
  • Computer & Laptop Accessories
  • Conduit, Conduit Benders, and Fittings
  • Cord Covers and Desk Grommets
  • Doorbell Wires and various electrical boxes & brackets

Important Note on Cut Wire & Cable Products: For safety and hygiene reasons, cut wire and cable products from categories such as Building Wires, Bell Wire, Doorbell Wires, Coaxial Wires, Data Cables, and Appliance Extension Cords cannot be returned or refunded unless they arrive defective or damaged. Please inspect these products carefully before cutting or installation.

We strive to provide accurate product descriptions and images, but slight variations may occur. Product availability is subject to change without notice.

4. Order and Payment Terms

Order Process

When you place an order:

  • You will receive an order confirmation email acknowledging receipt of your order
  • Your order represents an offer to purchase which we accept when we send a shipping confirmation
  • We reserve the right to cancel any order before shipment at our discretion

Payment Methods

We accept the following payment methods:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All prices are listed in US Dollars. Your payment will be processed at the time of order placement.

Shipping Information

Orders are processed within 1-2 business days after payment confirmation. We offer two shipping options:

  • Standard Shipping: Shipped via DHL or FedEx. Delivery within 10-15 business days after shipment. Shipping fee: $12.95.
  • Free Shipping: Shipped via EMS. Available for orders over $50. Delivery within 15-25 business days after shipment.

Delivery times may vary depending on destination and customs processing. Tracking information is provided for all orders.

5. Returns and Exchanges

We stand behind the quality of our products. If you’re not satisfied with your purchase, we offer returns and exchanges within 15 days of receiving your item.

Eligibility Requirements:

  • Item must be in original, unused, and uninstalled condition
  • Original packaging with all tags, labels, and accessories included
  • Accompanied by original proof of purchase (order number or receipt)

Return Process:

  1. Contact our customer service at [email protected] within 15 days of receipt
  2. Provide your order number and reason for return
  3. If approved, you’ll receive a Return Merchandise Authorization (RMA) number
  4. Ship the item with the RMA number clearly marked on the package

Refunds:

Refunds are processed within 5-7 business days after we receive and approve your return. The refund will be issued to your original payment method. Your bank or payment processor may take additional 5-10 business days to post the refund to your account.

For exchanges, we will ship the replacement item as soon as the return is processed, subject to availability.

Return Shipping Costs:

  • If the return is due to our error (wrong item, defective product), we provide a prepaid shipping label
  • If the return is for other reasons (change of mind), the customer is responsible for return shipping costs

6. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Electro Gear Shop or our content suppliers and is protected by international copyright laws.

You may not reproduce, distribute, modify, or republish any content from this website without our prior written consent. The Electro Gear Shop name and logo are trademarks of our company.

7. Limitation of Liability

Electro Gear Shop shall not be liable for any indirect, incidental, special, or consequential damages resulting from:

  • The use or inability to use our products or services
  • Unauthorized access to or alteration of your transmissions or data
  • Any matter relating to our website and products beyond our reasonable control

Our total liability for any claim related to your use of the website or purchase of products shall not exceed the amount you paid for the product(s) in question.

You agree to use our products in accordance with their intended purpose and all applicable local regulations. We are not responsible for improper installation or misuse of our products.

8. Privacy Policy

Your privacy is important to us. Please refer to our separate Privacy Policy for information on how we collect, use, and protect your personal data.

9. Governing Law

These Terms and Conditions are governed by the laws of the United States and the state of New Jersey. Any disputes shall be resolved in the courts located in South River, New Jersey.

10. Changes to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website after changes are posted constitutes your acceptance of the modified Terms and Conditions.

11. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

  • Email: [email protected]
  • Website: www.electrogear-shop.com
  • Address: 3336 Passaic Street, SOUTH RIVER, US 08882